“From the hands that make it to the hearts that wear it, our jewelry is a promise of beauty and excellence.”
Quality With Reassurance
At Cortes, we take great pride in the craftsmanship and care behind every piece. If for any reason your jewelry isn't quite right, we offer a simple return process to ensure your satisfaction — with a few thoughtful guidelines to protect the integrity of our work.
Return & Exchange Policy
Returns are accepted within 14 days of delivery.
To be eligible for a return:
Claim must be made within 14 days and returned within 30 days of product delivery.
The reason for return must fall within our acceptable return guidelines (see below)
The following products are considered final sales: custom/made-to-order, engraved pieces and special sale items.
All returns must include proof of purchase.
Acceptable Reasons for Return/Exchange
We gladly accept returns for the following reasons:
Incorrect item received
Item arrived damaged or defective
Sizing issue (for rings)
Item not as described or represented
We are unable to accept returns:
Unrelated to product quality or accuracy
Signs of wear or damage after delivery
Personal preference
Custom or personalized jewelry
If you're unsure whether your return qualifies, please reach out — we're happy to assist.
How to Make a Return
To initiate a return:
Fill out the form below or email us at cortes@cortesjewelry.com with you questions and concerns.
Include your order number and reason for return.
We’ll review your request and provide a return shipping label if applicable.
Processing & Refunds
Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be issued to your original payment method.
Please allow up to 30 business days for your return to be fully processed.
Note: Original shipping costs are non-refundable.
Exchanges
We offer free exchanges on items of equal value, pending availability. If you'd like a different size please contact us at cortes@cortesjewelry.com, and we’ll guide you through the process.
Final Sale Items
Please note that we do not accept returns on:
Custom, made-to-order, or engraved jewelry
Special sale items marked "Final Sale"
Need Help?
If you have any questions about your order or aren’t sure if your piece qualifies for a return, don’t hesitate to contact us. We're here to help ensure your experience with Cortes is exceptional.
📧 cortes@cortesjewelry.com